Prepared for Brett Goldberg

Hear what your callers
actually say.

You pay AnswerHero $280 a month for a summary that tells you a call happened, labels it wrong, and never shows you the answer the customer got.

$280
AnswerHero, today
$150
This, instead
0
Transcripts you can read today
See the plan

You are buying labels. You should be buying answers.

On our call you pulled up the AnswerHero daily email and said it yourself: they tell you a call came in, they tell you roughly what it was about, and they do not show you what the response was. You also said they do not label them correctly, which is why your own Claude automation has to read the message bodies instead of trusting the label. Here is the same call, both ways.

What you get today
General Inquiry · Taken 9:14 AM · Delivered 9:15 AM
General Inquiry · Taken 11:02 AM · Delivered 11:03 AM
Emergency · Patched through to the manager
Lost Item · Taken 6:30 PM · Delivered 6:31 PM
A label and a pair of timestamps. It never shows you the answer the caller got. And you said the labels are often wrong, which is why your own automation reads the messages instead of trusting them.
What you would get
9:14 AM · Monroe · EnglishAsked if the store is open on Sunday. Told 6am to 10pm, last wash 9pm. Call ended, caller satisfied.
11:02 AM · Fabens · SpanishPreguntó si hay secadoras grandes disponibles. Se le explicó el tamaño y el precio. Contacto guardado.
2:47 PM · Cordova · EmergencyAsked which store, caller said Cordova. Flooding near the front washers. Escalated to Perla, call transferred live.
6:30 PM · Monroe · EnglishLeft a jacket in dryer 14. Number captured, tagged Monroe, task created for the morning attendant.

The bill you are trying to stop paying.

Back in August you set a goal of being off AnswerHero by 2027. This is that goal, early.

AnswerHero today
$280/mo
Flat, whether the phones ring 40 times or 400, and it buys you a label rather than an answer.
What this costs instead
$150/mo
Tax included, and it covers the agent on every call at every store.
Every year after
$1,560
Back in your pocket, at $130 a month. That is nearly half what AnswerHero charges you.

One honest note on timing. Keep paying AnswerHero until every store is answering, because you should never have a gap. That means a month or two where both bills run, and it is priced in further down this page rather than left out of it.

One session to get the voice right. Then you pay by the month.

You cut a build in July because you could not judge the work from the outside. So the only thing you pay for up front this time is the one part you can judge by listening to it: how your agent sounds. The build, the rollout across all eight stores and the tuning are on me.

Voice agent, all eight locations
$250 once, then month to month
$150.00/mo
Tax included

Bilingual, answering every call at every store, getting an emergency to a live human, and handing you the transcript. The build, the rollout and the tuning are at no charge. The one thing you pay for up front is the session where we set how it sounds, and you sign off on that before it answers anybody.

  • English and Spanish, detected from the caller
  • Hours, locations, services and prices it can answer
  • Emergency detection with live handoff to you or Perla
  • Full transcript and summary on every call
  • Caller saved as a contact, tagged to the store
  • Every store cut over, tuned from your own calls
One time
Voice and persona session, how your agent sounds$234.52
TX sales tax$15.48
Build, bilingual training, emergency routing$0.00
Rolling out all eight locations$0.00
Two weeks of tuning from your own calls$0.00
Due on approval$250.00
Monthly, covering all eight locations
Sun City voice plan$140.71
TX sales tax$9.29
Texts, emails and carrier minutesbilled as you use them
Voice plan, all in$150.00
Against AnswerHero, you save$130.00/mo

The $250 covers the session where we decide how your agent sounds, in both languages, and you sign off on it before it answers anybody. Everything after that is on me: the build, all eight stores, and two weeks of tuning from your own calls. The $150 then covers all eight locations, whether two of them are live yet or all of them, and there is no per call charge from me. The phone line itself keeps metering through the same wallet your restroom texts already use, so texts, emails and carrier minutes stay billed as you use them, which today is pennies a month. It is month to month. There is no minimum and no cancellation fee, so if it stops earning its place you stop paying for it. The CMMS and the time clock do not replace a vendor bill, so those get quoted the normal way.

Year one, including the months you pay both.

There is a stretch where AnswerHero and this are both on your bill, because you should not cancel them until every store is answering. Here is that stretch priced in rather than left off.

The first twelve months
Voice session, on approval$250
Month 1, building and you listening at two stores. Both running.$430
Month 2, all eight answering. Both still running.$430
Months 3 to 12, AnswerHero cancelled. $150 each.$1,500
Year one, all in$2,610
Staying on AnswerHero for the same year$3,360
You keep, year one$750

The $430 months are real and I would rather you saw them here than found them on a statement. That is $280 to AnswerHero and $150 to me while both are running, and it lasts until every store is answering and you cancel them. Take a third month to be sure and year one comes out at $2,890, still $470 ahead. Year two and every year after is $1,800 instead of $3,360, so $1,560 back. Every month both bills run is $280 that does not come back, which is why getting all eight stores answering fast is my problem and not yours.

What actually gets built

Open any piece to see what is inside it.

AnswerHero reads your website to answer questions. So will this, except it never has an off day and it never guesses. We load it with what your callers actually ask about, and it switches between English and Spanish based on how the caller speaks, not based on a menu they have to press through.

  • Hours, addresses and directions for each store
  • Machine sizes, prices and what takes cards versus coins
  • Wash and fold, drop off, and anything else you offer
  • Attended hours versus unattended, per location
  • The questions you already know come in, answered your way

This was your first question on the call, and it is the part I would not ship without. An AI that traps a flooding washer in a chat tree is worse than no AI at all. The agent listens for the kinds of trouble you already treat as an emergency and gets off the line.

  • Live transfer to you or to Perla, mid call, no callback
  • Text and email fired at the same time, so nothing rests on one channel
  • You set what counts as an emergency, per store
  • If the agent is unsure, it escalates rather than improvises
  • Every escalation logged, so you can see if it is over or under triggering

This is the part you cannot buy from AnswerHero at any price. Every call lands in LayerOne as a record you can read, search and count, and the caller stops being an anonymous phone number.

  • Word for word transcript, in the language it was spoken
  • A short summary that says what was asked and what was answered
  • The caller saved as a contact, tagged to the store they called about
  • Call reason captured as a field, so you can count them instead of eyeballing them
  • A daily email that shows the answers, not just the labels
  • Lost item and maintenance calls can open a task automatically, the same way your AnswerHero emails do now

Worth being straight with you, because these are the things that would annoy you three weeks in if I left them out.

  • A good human still beats AI on a hard call. The argument for switching is that you are not getting the good human's work product today, you are getting a label.
  • The first two weeks need tuning. Real callers say things no script predicts, and I will be reading transcripts with you.
  • The $150 is flat, so a busy phone month does not change what I charge you. The carrier minutes on the line meter through your wallet the same way your texts already do.
  • Texts, emails and the carrier minutes on the line are not inside the $150. They meter through your wallet as you use them, which today is pennies. If you ever run a texting campaign, you will see that number before anything sends.
  • Cancel AnswerHero only after every store is answering, not before. Do not leave a gap.
  • The $150 starts on the first of the month after you approve, so there is never an odd part month to work out. Between approving and that date you pay nothing extra beyond what your line already costs.
  • It does not wait for the rollout to finish, so there is a month or two where both bills run. That is priced into the year one table above.
  • There is no minimum term and no cancellation fee. I am covering the build, and the only thing keeping you here is whether it keeps working.
  • This does not touch the restroom code texts, the review replies, or the Asana workflows we already moved over.

How it goes

Day one
You pick the pilot stores and we pull the facts
A short call to choose one or two locations and to write down the answers the agent needs. Most of this you already have, because AnswerHero is reading it off your website today.
Within the week
You call it yourself before any customer does
The agent goes live on a test number first. You call it in English, you call it in Spanish, you try to break it, and you listen to how it hands an emergency to Perla. Nothing routes to a real store number until you are satisfied.
Two weeks of real calls
Side by side with AnswerHero
Both are running. You compare the AnswerHero daily email against the transcripts from the same day and decide with evidence instead of with a pitch.
When you say go
The rest of the stores, then the cancellation
Remaining locations cut over, tuned from two weeks of your own call data. You cancel AnswerHero once every store is answering, and the $280 stops.

What happens next

1
You approve the pilotThe Approve button at the bottom of this page records it and texts me. No login, no portal, no form.
2
We take fifteen minutes on the phoneWhich stores, what counts as an emergency, and where escalations should land.
3
You call the agent before your customers doTry it in both languages. If it is not good enough to put in front of a customer, it does not go in front of one.

Question about any of this?

Type it here and it lands on my phone. No account, no login, and no waiting for the next call to get an answer.

Press Tab to use the suggested question, or just write your own.
I answer these myself, usually the same day.

Stop paying for a summary that leaves out the answer.

One session to set the voice, then no minimum and no lock in. The agent gets built, you call it yourself in both languages before any customer does, and every store goes live. The $280 you pay AnswerHero becomes $150.

Approve · $250 today, then $150 a month
$250 covers the voice session and is the only up front cost. No minimum term. The $150 starts on the first of the month after you approve and covers all eight locations. Nothing routes to a live store number until you have called the agent yourself and said go, and you can stop any month you like.